Defensor online...check!
South African Security Services Company
“Technology. Defensor endeavours to stay on the cutting edge of the rapidly changing security technology. Personnel are sent on regular workshops, seminars and refresher training courses. Only the latest cutting edge technology is used and can be considered an added value service.”
Defensor Security is a Free State based 100% South African Company and consists of specialist Guarding, Alarm Monitoring / Armed Response and CCTV Remote Event Monitoring Divisions. The Company was founded in 1996, with the core business being alarm system monitoring and armed response. A Guarding Division was added in 2003 and in 2006 Remote Off-Site CCTV Event Monitoring Division was added to the product range offered by the Company. Defensor is geared to deliver a holistic security service to the market....
Why Defensor?
Owner Managed. The Company is uniquely positioned as the largest Black Empowered dual owned Security Company in the Free State. Not withstanding this, Defensor remains small enough for the owners to give personalised attention to all its customers. Direct access to the owners of the Company is regarded by the market place as a competitive advantage.
Quality Management Systems. Although Defensor is not accredited by means of ISO standards, TUV, etc, a Quality Management System is in place and is audited independently from time to time. From a client perspective these standards are important and have the following auditable criteria:
- The requirement of the Company to demonstrate its ability to provide consistent product and service that meets the customer’s requirements.
- The requirement to address and measure customer satisfaction through the effective application of the system.
- The inclusion of processes for continual improvement and the prevention of non-conformity.
Security Help and Tips
Being safe at home
- Open your door only to people you know and trust.
- Use your peephole, door chain or a window to see who's at the door before opening it.
- Check the credentials of charity workers and don't let them into your home.
- Always check the credentials of service repair people and sales people.
- Talk to these people through a locked security door. If you are unsure about a person's motives, ask for the name of their company and their identification card, then telephone the company to check their credentials.
- Use the phone book to find the number rather than relying on the number the person gives you.
- Ring your local police station if their actions seem suspicious.
- If someone is at the door and you are alone and feeling insecure, pretend there is someone else in the house (preferably a male).
- Be discreet if you live alone. It is better not to indicate on unit or flat directories or nameplates whether you are Ms, Miss, Mrs or Mr. Just use your surname. In the phone book, use initials and surname only.
- If a stranger or caller asks to use your telephone, direct them to the nearest public phone, or make the call for them while keeping them outside.
Get more Help & Tips - Click here!
Defensor Company News
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051 430 5797 or 051 448 9220
SAIDSA
1. WHO IS SAIDSA
The South African Intruder Detection Services Association (SAIDSA) is a non-profit association, recognised as the “watchdog” of the electronic security sector and is dedicated to the creation and policing of standards for Intruder alarm installations, alarm monitoring and armed reaction, as well as the CCTV sector. SAIDSA has the interest of its members as well as the public at heart and continuously monitors crime trends and technological advances within the industry and adapts to these changes. SAIDSA is also committed to the training and upliftment of skills within the industry. Membership includes the smallest companies, right up to the largest in the country and has a technical, complaints and training committee, as well as an inspectorate.
2. BENEFITS OF USING A SAIDSA MEMBER
Members have been vetted, are experienced and conform to acceptable standards.
Members have a minimum number of employees and the infrastructure to support their operation.
Members offer a 24 hour contact and repair service throughout the year.
Members use a control room that is properly constructed and supported.
Members are capable and willing to use or provide approved Reaction Services.
Members conform to PSIRA regulations, the firearm Control act and they undergo continuous training.
SAIDSA Group Benefits offers Public Liability, Provident funds, Insurance and Funeral Benefits
3. STANDARDS OF SAIDSA
In any industry, it is important to have rules, by way of a minimum acceptable standard of workmanship or service which is considered the “norm” in order to have consistency across a trade or profession. Call this a “benchmark” or “rule of thumb” if you will, that is practiced by a majority. Standards are always written for the common good, by those wishing to improve an industry and are usually based on tried and proven methods constituting good security principles. Standards are never the view of a single person, but rather by a large group of people in an industry or organisation with a similar view. The more people that apply the standard, the more solid the standard becomes. It is also equally important that a standard is monitored or policed for compliance and must always have consequences for non-compliance in order for the standard to be effective.
4. INDUSTRY BEST PRACTICE
Industry Best Practice is not created. Rather, it evolves over time, sort of like “common law”. Any concept or trend that is practiced continuously over a long period, could be considered as common law, even though it is not legislated. In the South African electronic intruder alarm sector, the benchmark for intruder alarm installations would be those standards written for the industry by the members of The South African Intruder Detection Services Association (SAIDSA). SAIDSA standards are the only standards that can be rightly construed as “Industry Best Practice”.
As these standards have been written and maintained by a 40 year old association whose members install 85% of all alarm installations carried out in South Africa, this could be considered, and is recognised as the “benchmark” or “common law” within the industry.
5. WHY YOUR SECURITY COMPANY MUST BE SAIDSA ACCREDITED
SAIDSA accredited member categories include: Installers, Central Stations, Armed Reaction, Manufacturers and Suppliers.
Writing of Standards for alarm and CCTV installations, monitoring and armed response. Technicians and sales personnel are SAIDSA trained and their skill development are SAIDSA approved therefore giving the best advice and service to clients.
SAIDSA accredited members work directly with public relations and complaints are sorted out with the complaints committee .
The Technical committee adapts to changes in technology and crime trends.
SAIDSA accredited members are the annual information guide to the public, businesses , insurance companies and the government.
Members have a ongoing liason with insurance and are administration independent.
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