Services Supplied by Defensor Security
Legendary adman Bill Bernbach once said, “The quickest way to kill a poor product is to advertise it.” Our ongoing mission is to ensure that our service is better than what we say it is, by under promising & over delivering. Our people know that when they make a promise, they are expected to keep it.
We know that what we think of our service quality doesn’t count, but that customer views are the only reality. So we pay close attention to what they say, we try to walk in their shoes and stand on their side of the fence.
When customers complain, we have a special opportunity to (a) fix the problem and keep them happy, and (b) learn something that’ll help us improve our service. So instead of avoiding complaints we encourage feedback, so that we can analyse situations, discuss them with our teams and turn them to our advantage.
A business deal is never over; it’s just a stepping-stone to the next opportunity, a bridge to the future. From the moment we first meet a customer, we start work on the sale after next. Do whatever you must to create and cement a lifetime friendship.
Our people know when they can’t deliver, they must own up, and not try and avoid the situation. We value honesty and as such expect our people to explain to the customer why they can’t do what they promised or what they expected. Then talk about the alternatives.
We teach our people to be proactive about problems, and that the best time to fix a problem is when you find out about it, because after that things go downhill.
- Grade E – A Security Officers
- NKP Security Officers
- Retail Security Officers
- Under Cover Security Officers
- Security Risk Assessments
- Special Event Security
- Intruder Detection Systems
- Automated Gates & Doors
- Closed Circuit TV Systems
- Access Control Systems
- Voice & Video Intercom Systems
- Fire Detection Systems
- Perimeter Protection / Electrified Fencing
- Building Management Systems
- 24Hr System Monitoring
- 24Hr Armed Response
- 24Hr Technical Support
- Remote CCTV Event Monitoring
Personnel Screening and Polygraph Services
All Polygraph and Personnel screening is done by professionally trained personnel and the service conforms to International Recognized Standards.
Security Surveillance Equipment
Defensor Security can supply, install and service any Security Surveillance or Electronic equipment needed to fulfil in the Clients specific needs. All Equipment used is guaranteed and conforms to International Standards, SABS and SAIDSA requirements.
Security Risk Assessments / Security Audits
A Qualified Security Risk Assessment specialist is available 24 hours a day to assist in the client’s specific needs. This specific service entails the evaluation of Security Service Providers and giving the client feedback if the service is performed as required by the contract.
Detailed Security Site Surveys can be drawn up to determine what the risks are and what has to be done to minimise it.
Security Management Consulting Services
A Qualified Security Manager is available to consult and assist in the Client’s specific needs.
- Professionally trained security officers
- Alarm Systems.
- Armed Response Services.
- Surveillance Camera’s
- Off site monitoring
- Control Room
- An Elite team of control room Operators
- IT Specialists
- Backed by a dedicated management team.
- Wireless Networking
- Computer Services
- Wireless IT Surveilence